Watsonx: a turning point in the integration of generative AI into business solutions

IBM Watsonx is a game-changer for businesses of all shapes and sizes, enabling them to easily integrate generative AI into their operations. This week, the CEO of WellnessWits, an IBM business partner, announced the integration of Watsonx into its app to help patients ask questions about chronic conditions and more easily schedule appointments with doctors.

Watsonx is made up of three components that allow companies to customize their AI solutions: watsonx.ai offers intuitive tools for powerful foundation models; watsonx.data enables scalable and efficient workloads wherever data resides; and the third component, watsonx.governance, provides essential safeguards for responsible implementation. Watsonx gives organizations the ability to refine their core models with their own domain-specific data to gain a competitive advantage and ensure an evidence-based foundation for external knowledge sources.

These features, along with a wide range of traditional machine learning and AI functions– are now available to independent software vendors (ISVs) and managed service providers (MSPs) as part of IBM’s embeddable software portfolio, supported by the IBM Ecosystem Engineering Creation Lab and partner ecosystem.

The Watsonx platform, along with other IBM AI apps, libraries, and APIs, helps partners bring AI-powered business software to market fasterthereby reducing the need for specialized talent and development resources.

A priority platform for enterprise AI

IBM strives to help organizations create business value by integrating generative AI. Watsonx provides the features enterprise developers need most, including domain-specific text summarization; classification of entries based on sentiment analysis, threat levels or customer segmentation; generation of textual content; analysis and extraction (or redaction) of essential information; and question answering functions. The most common partner use cases often combine several of these AI tasks.

ISVs need the flexibility to choose models that fit their industry, domain, and use case. Watsonx provides access to open source models (via the Hugging Face catalog), third-party models (such as Meta’s Llama 2), and those from IBM. Granite models. IBM provides a Intellectual property compensation (contractual protection) for its core models, enabling partners to be more confident AI creators. With Watsonx, ISVs can further differentiate their offering and gain a competitive advantage by leveraging proprietary data and tailoring models to domain-specific tasks. These features allow ISVs to better meet the specific needs of their customers.

Let’s explore some AI use cases across different industries.

Exceptional customer service through AI solutions

Today’s customers expect seamless experiences and quick answers to their questions, and businesses that fail to meet these expectations risk falling behind. Customer service has surpassed other functions to become CEOs’ top priority when it comes to generative AI. Given this trend, businesses should look for ways to integrate generative AI into their customer service portals. To speed up this process, businesses can implement AI-based customer service business solutions. IBM embeddable AI technology, such as IBM watsonx Assistant and watsonx.ai, enables ISVs to quickly and easily integrate AI into their solutions, helping them reduce time to market and reach their customers faster.

Watsonx allows businesses to effortlessly generate transcripts of conversations with live agents or automate question-and-answer sessions. With watsonx.ai, they can get concise summaries of conversations, extract key insights and classify interactions, for example by performing sentiment analysis to gauge customer satisfaction. This information will make it possible to further refine and improve the information available to agents.

Streamline your procurement process using Watsonx

By integrating AI technology into business solutions, organizational leaders can connect disparate, disrupted processes and data into integrated, end-to-end solutions.

For example, supply chain management can be a challenge for businesses. The process of switching suppliers can be a long and complex task, as it requires intensive research and collaboration within the organization. Instead of spending cycles and resources creating an in-house solution that streamlines this process, businesses can implement an AI-powered supply chain management solution developed by independent software vendors. ISVs are experts in their field and build their solution with enterprise-grade AI, such as watsonx Assistant, watsonx.ai, and watsonx.data, so businesses can feel confident in their choice.

Watsonx Assistant can serve as a user-friendly, natural language question-and-answer interface for your supplier database. In the background, watsonx.ai generates database queries and content such as requests for proposals (RFPs) or requests for information (RFIs), while Watson Discovery analyzes supplier financial reports. Watsonx.data acts as an interface for the company’s ERP system, with up-to-date attributes on stock items, supplier ratings, on-hand quantities, etc., as well as a third-party data warehouse providing criteria additional decisions. This allows teams to work smarter and move toward better, more integrated business outcomes.

Watch the demo of these use casesor explore interactive demos in the IBM Digital Self-Service Co-Creation Experience.

Partner Success Stories

WellbeingWits uses Watsonx Assistant to create a virtual care solution that connects patients to chronic disease specialists, from anywhere. The platform has an AI-powered chat functionality that can help patients gather information and answers about their chronic illness and facilitates high-quality, personalized care from doctors specializing in their illness.

Ubotique leverages IBM Cloud and watsonx.ai in its CogniSAT platform, enabling developers to deploy AI models on satellites for a wide variety of observational use cases such as detecting wildfires or space debris . CogniSAT improves the efficiency with which data is stored and processed, providing cutting-edge analysis on board satellites.

IBM Solution Provider Krista Software helped its client Zimperium create a mobile-first security platform using integrated AI solutions. The platform accelerates mobile threat defense response by automating ticketing, routing, and software deployment, reducing a 4-hour process to minutes.

Benefits of building with IBM

IBM Partner ISVs get more than just features. Our team will help you create a solution architecture that will help you integrate our AI technology, explore how to monetize your solution set, provide technical resources, and even help you sell it through our seller network.

IBM Plus Partner, Our Partner Program offers business partners a wealth of resources and benefits to help them integrate technology. We find that the following resonates particularly well with partners looking to start their creative journey with IBM: IBM Digital Self-Service Co-Creation Experience (DSCE), the IBM Ecosystem Engineering Creation Lab and the IBM Business Partner Promotion Program.

DCSE helps data scientists, application developers, and MLOps engineers discover and try IBM’s embeddable AI portfolio across Watsonx, IBM Watson Libraries, IBM Watson APIs, and IBM AI Applications. The IBM Ecosystem Engineering Build Lab provides partners with technical resources, experts, and support to accelerate the co-creation of their solution with integrated IBM technology. The IBM Sales Partner Advocacy program is a co-selling benefit that encourages collaboration with IBM sales teams when partners sell their solution with integrated IBM technology to IBM customers.

Learn how your business can partner with IBM to create AI-powered business solutions today.

Explore AI-powered business solutions with IBM

Vice President, ISV and Technology Partnerships

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